Tips when visiting Samsung service centres : KABARGOAL

List of Samsung TV services in Indonesia

Is the TV at home broken or mistaken? Don’t rush to replace them, you can try to fix them first through the Samsung TV service.TVs are one of the electronic devices that need to fill furniture at home;especially in the philosophy of more advanced TV products such as Smart TVs from Samsung.

These electronic devices are not only found in homes, many offices, schools and other classes are usually equipped with televisions. This is because one of these electronic items becomes an entertainment medium to watch local events such as news, reality shows, etc.

While tv prices are already expensive because they have advanced features, it’s not the norm for this electronics to experience faults or damage. For example, multiple channels cannot be opened or problems related to TV hardware. Consequently, the Samsung TV service centre is here to provide a place to deal with consumer problems.

Samsung itself was first known in the Indonesian electronics market when they favored products such as refrigerators and TVs. Samsung then expanded further by releasing smartphone devices that appeared to be in very high demand. So don’t be surprised if this Brand from South Korea is committed to providing the best service through the availability of service centers.

Service center at Samsung TV

The service center is useful when the TV in your home is damaged, faulty or needs a spare part. Here we summarize some of the official Samsung TV service  addresses in major cities in Indonesia, including:

  1. Jakarta

-Pacific Place Mall Lt. 4 SCBD Jl. Jend.Sudirman Kav 52-53 Lot 11 (021) 57973171

-Boulevard Barat Blok LC 7 Number 58, Kelapa Gading Barat, Jkt (021) 2900223

-Mall Ambassador Lt.3 A3, Jl. Prof. ດຣ. Satrio, Jaksel (021) 5760664

-Jl. Tomang Raya No. 1, Jakbar (021) 56997777

  1. Bandung

-Istana Bandung Electronic Center (BEC) Jl. Purnawarman No.13-15, Bandung (022) 4205949

-Jl. Ir.Juanda () No. 150 Bandung (022) 2532152

  1. Yy

-Jl. Jogjatronic Mall Jl. Brigadier General Katamso 75-77 Yogyakarta (0274) 557573

-Jl. P. Diponegoro Number 59, Japan (0274) 557573

  1. Semarang

-Plaza Simpang 5 (Plaza2) Jl. Jend. Ahmad Yani No.1, Semarang (024) 8457040

-Jl. Dr.Cipto No. 111, Semarang (024) 3564777

  1. Only

Jl. Dr. Rajiman 241 (0271) 9125573

  1. Hapless

-Jl. General Suvarnabhumi No. 82 Kav.7 (0341) 403416

– Malang Plaza JL. KH. Agus Salim 24-26 (0341) 345953

  1. Arabaya

-Plaza Marina Jl. Raya Margorejo Indah 97-99, SBY (031) 8493720 30

-Jl. Darmo No. 92, Surabaya (031) 5661928-29 28

  1. Bali

-Jl. Teuku Umar 122, West Denpasar (0361) 244410

  1. Banjarmasin

-Jl. Jend. Ahmad Yani km 5,8 No 9 RT 1 (0511) 3265854

  1. Samarinda

-Jl. Hasan Basri No. 64, North Samarinda (0541) 746030

  1. Blessed

-Jl. Gajah Mada No. 78 A Pontianak (0561) 737162

  1. While

-Jl. Gatot Subroto KM 4,5 Number 16, Sei Sikambang Medan 20119 (061) 4566466

  1. Batam

-Jl. Raden Patah No.1-2 (Srijaya Bukit Nagoya Complex)

  1. Palembang

Jl. Basuki Rahmat No. 48J, Palembang (0711) 356829

Layanan Samsung Pick Up &Delivery Service

Amid advice to stay home from the government, Samsung provides Pick Up & Delivery options for consumers who want to repair electronic devices, including TVs. In line with the goal of electronic product vendors from Ginseng Country, they are committed to providing the best for customers.

You don’t have to go to the Samsung TV service  facility because you can now take advantage of the shuttle service provided by Samsung.The service has been provided since the 2020 quarter to meet the needs of consumers who have to reduce their leave.

For those who want to use the service can be accessed through multiple channels, including:

  1. Live Chat on the official Samsung Indonesia page or you can also contact admin via their WhatsApp number at 0818 021 55777.
  2. Download and install Samsung applications on your smartphone, then enjoy the Samsung TV Service Center through a Book appointment.Samsung members really need to have a request because they can get various interesting information about this brand.

Regarding the service’s own operating hours, it starts from the previous half of nine in the morning to six in the afternoon local time. Don’t worry, the officers who come to your home to pick up items are in line with health protocols, i.e. wearing masks, gloves and special storage areas.

In addition, the Pick Up & Delivery service is not only intended for products that are still under warranty. For products that are no longer in the guarantee period, you can also use this facility. Unfortunately, this service is still limited to smartphone services.

However, you can confirm once again whether you provide services for TV services through the Samsung contact number as listed above. Because it does not rule out the possibility that it is available for other types of electronics.

Samsung Service Center

As one of the nearly used electronic devices every day, some suppliers of Samsung brand Tv reported having suffered some problems while using the product. Here are some of the issues that can be dealt with by the Samsung TV Service Center team:

  1. Smart TV does not want to connect to WiFi or consumers usually complain that they can’t access YouTube.
  2. TVs unable or failed to connect to Samsung Server
  3. Tv series that cannot be pronounced / audio even if the sound is full
  4. Damage to TV hardware that prevents devices
  5. Damage to TV software that makes devices unable to find channels at all aka blurry
  6. The TV is completely dead even if it is still under warranty, etc.

There are certainly a lot of other problems experienced by users and you can solve them at the  nearest Samsung TV service center.

Tips when visiting Samsung service centres

All Samsung TV services in Indonesia already have a phone number you can contact.  For those who want to contact CS  or go directly to the Samsung TV service, you should prepare many things such as:

  1. Name information, full address, TV brand details, remains under warranty or not guaranteed
  2. Transfer the problem completely together with
  3. Tell us how long this problem has experienced and whether it has solved the same problem before
  4. Bring a service book if it’s still within the guarantee period

Another tip, suggests you call Samsung customer service before visiting the service facility. Especially for those who use Smart TV, some problems can usually be solved by phone without coming to the service center.

So, there is nothing wrong with the telephone consultation first. In addition to some of the above service addresses, there are certainly many other locations of the Samsung TV Indonesia service center that we can’t mention one by one here, you can check in on Google Maps.

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