Other options receive customer service : HargaKatalog

Danamon call center service options for customers

If you become a Bank Danamon customer, you should know the danamon call center. A service that a big company like Danamon definitely has. This service is designed for customers who wish to communicate directly with bank representatives. Whether receiving information, explanations, submitting complaints or problems.

Of course, in all transaction processes, customers need information about rules, terms, and other conditions. With this service, all processes performed by customers can be carried out easily. Meanwhile, complaints or criticisms cannot be separated from the service.

In addition, in all its transactions, the Bank must have had problems. However, as a professional financial institution, Danamon prepares response and communication services with its clients. In addition, it is also very open when your customers send suggestions for response reviews and so on. Here the role of the Danamon service center is to provide the best customer service.

However, if you look at the effectiveness of the reports provided by the media, this is very effective and efficient. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it that you are easier to understand.

Danamon Call Center Service for Customers

Below are some Danamon call centers that can be contacted by customers.

  1. Telephone

When you need communication with the Bank, this can be done through the Danamon /1500090 service center if you are domiciled in Indonesia. In the meantime, if you are domiciled outside Indonesia, please contact us on 021 2354 6100. To get this service you have to provide phone data costs. Although the value is not much different from contacting other people in general.

But looking at the effectiveness of these media reports, it’s very effective and efficient. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it that you are easier to understand.

  1. Interactive voice response

In addition to using credit to communicate with customer service, you can use Interactive Voice Response. This service is an effort by Banco Danamon to solve the problems faced by its customers. For this service, you must ensure the problem or the necessary information, so that it is appropriate in the use of the code.

As for the problem of blocking credit cards, you can use the code 211, while for debit cards use 212. Code 221 for balance information. Code 222 to transmit the problem of account mutation.  You can also change the phone pin using the short code 225.

The talking query directly can use 220. For information about Danamon credit cards, both Visa and Master Card can use 2 32. The advantage of using this service is that effectiveness can be maintained. Because you transmitted briefly and clearly. Also, it does not require a large pulse to perform.

  1. Hello Danamon

Hello Danamon service is available 24 hours for customer consultation needs. Hello Danamon can be used by customers and not customers. For people who want to become customers, they can ask for information related to rules and other basic information.

To use this service, use the 1500090 while gsm usage is 677777. If you want to include a file, you can go to email: hellodanamon@danamon.co.id.

Other options receive customer service

Below are some customer service options to choose from.

  1. Webmail

Another alternative if  you don’t want to spend too much credit is to use webmail. To use  danamon call center services, you need personal data. However, the bank ensures that data security is not spread to others. The data required when making this transaction is the name of the email address of the mobile number and the information you want to transmit.

ForFacebook social media, follow the Danamon bank fanpage, as the bank’s Instagram account is @mydanamon. Meanwhile, if you’re used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.

After you send all the data, just wait for a response from customer service. But the downside to this service is that the responses given by customer service are  relatively longer. Therefore, if you need information or service faster, we recommend using other media.

  1. Social Media

If you are very active on social media, you can also use social media to contact  Danamon’s call center services. The advantages of this service besides not requiring expensive costs are also relatively easy to do. Contacting the service using Twitter can be done on your account @hellodanamon about transactions or non-transactions. Meanwhile, if you need news about events and so on, please go through @danamon.

If you use Facebook, please follow the Bank Danamon fanpage. If you use the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.

In addition to excess costs and convenience, using social media to contact customer service takes longer than to get a response from customer service. It is best not to use this service if it has an urgent need.

But to get over it, you can use the Dingtone app. This app is given to provide danamon call center services directly to  the customer service that will be responded to at that time. This account gives customers 5 minutes free of grace to communicate.

If you want a more detailed and easy-to-understand explanation, you can contact the nearest Danamon Bank Office directly. There will be an explanation directly from the on-call box. However, we recommend this step if you want to make a transaction as well. If you just want to submit a complaint or get information, it can be done remotely.

Complaints Submission Flow k andDanamon Bank

After the customer submits a complaint in the various ways we explained above, the bank first sees the need. If it can be completed at this time, customer service will give advice directly.

However, if the problem is serious, Danamon’s team will try to resolve it for 20 days. This matter is necessary because they will communicate it directly with the other party. Generally, the complaints submitted that go through this process are those that require further research with third parties who collaborate with Bank Danamon.

The team will then report the findings or actions on your part. If it is felt that it takes longer, it will be transmitted to the client. If the actions taken by the bank can solve the problem, then the problem will be resolved.

However, if the bank cannot resolve the issue, it can request facilities for BI or OJK. To send an order to the BI, you can use contact 1500 131. It can also be via email bicara@bi.go.id. As for applications for OJK, you can contact us by phone 1500 655. If you would like to contact us by email, please submit a complaint with konsumen@ojk.go.id address.

Requirements for submittingproblems with Banco Danamon to OJK/BI

However, to file a complaint with BI and OJK, there are requirements that must be met by the customer. Among them is that customers filed complaints and tried to get action from Bank Danamon. And there’s no deal between Danamon Bank and the client.

Another condition, the problem faced between Banco Danamon and the client is a civil act that has no court decision or is still in the process of being resolving. Finally, this service will be provided if the loss experienced by the customer is a maximum of 500 million rupees.

When communicating with danamon call centers using the above methods, don’t forget ethics. Convey complaints, criticisms and suggestions in a good and clear way. If you don’t get a satisfactory answer, say it again until it’s clear.

When facing legal problems, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or third party, you can prepare evidence strongly. So that before you get to OJK or BI, it can be completed correctly in the danamon call center.

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