Learn more about air asia call center transition to address complaints
The Air Asia call center is the key to solving various problems. Through this call center, you can get various information and directions related to things and all the problems related to the flight you need. Indeed, sometimes obstacles can arise when you plan to fly.
This call center is basically made to make it easier for customers to be able to report or communicate various things quickly and practically without having to visit directly at the airline’s office. No matter where you are and whenever you are, you can easily reach out to AirAsia.
Basically, AirAsia itself is a type of airline native to Malaysia. This airline can already carry passengers with travel routes around the world, such as on the Asian continent, Australia and even Europe. For the office of the airline itself is widespread in different countries, including Indonesia itself.
However, as times develop and technology becomes much more sophisticated, AirAsia is increasingly offering convenience to its customers, including in communication and reporting services. Therefore, currently AirAsia no longer manually uses Air Asia call centers , but is more towards online.
Then, Where is the manual Call Center diverted?
If in the past every customer could contact the services of AirAsia and AirAsia X Flight from Monday to Sunday, now AirAsia airlines no longer use manual service for its customers. AirAsia has transferred all forms of complaints and communications to the most sophisticated.
This more sophisticated Air Asia call center service certainly uses a more automated online system, where everyone is easier to access, even easier to get the answer you want without having to wait long enough. This service is called AirAsia Live chat or automatic chat.
Not only through automatic chat, to be able to contact the airline, you can also take advantage of various other social media platforms. For example, you can contact the airline through the official AirAsia account via twitter or Facebook Messenger direct message. Of course, quite affordable, right?
Another air asia call center method that can be used to contact AirAsia is to chat traditionally through the official AirAsia website. Of course, even if it is not directly served by officers, communication services with the airline are still easily accessible and can still help you.
Understand more about AirAsia AVA live chat
As explained previously, one way to get customers to contact the airline is via live chat or live chat via chat media. AirAsia itself has named the AirAsia Virtual Allstar method or known as AVA live chat, which is easily accessible.
The live chat, which is a replacement for the Air Asia call center, is in the form of a virtual assistant equipped with Artificial Intelligence (AI) that can simulate live conversations. In its use, you will not interact directly with a staff or employee, but will be managed by an automatically responding chatbot.
Even if you answer automatically, you do not have to worry, since the answers that will be given by this live chat will still be of high quality and satisfactory, as long as the questions you ask are included in popular and general questions. This media also mastered about 11 languages which made it easier for you.
You don’t have to be confused about communicating through this environment, even if the airline comes from abroad. Because, the language you are going to use will surely be understood by the technology used in this live chat. You can also feel another advantage, namely the unlimited time to contact the airline.
If in the past, when you were still using the Air Asia call center manually, you could only communicate between 06.00 and 22.00, here you have no time limit. This live chat service is valid every day and every time as it does not engage employees in this section. Easy, right?
How to Access AVA Live Chat AirAsia Practical
To be able to access AVA live chat is very easy. All you need is a stable internet connection and a gadget device. After that, you can visit the official website of AirAsia. Go to the support page in it. After logging in, you will find the live chat icon in the lower left corner.
Click on the air asia call center button in the form of a live chat and you will immediately log in to the live chat. If you want to facilitate access to the live chat, you can also download the AirAsia service app on your mobile phone. There is also a live chat service available here.
Not only through the website, mobile app, Facebook and also Twitter, recently AirAsia has also planned to further expand this chatbot service that can also be accessed on Whatshapp and the WeChat app. Both are very close to the user, so it will certainly be easier to access.
You can choose which platform you prefer to contact AirAsia if you encounter any problems or various other problems. Even though it is instant and sophisticated, you can still make manual calls with the staff, but this will usually go through a fairly long process.
What are the things thatcan be helped via live chat?
Previously, it was explained, since it does not use the services of staff in the latest Air Asia call center service , the answers provided by this chatbot are general and depend on frequently asked questions. Therefore, you also need to understand what are the things that can be answered by live chat accurately.
Among the things you might ask via live chat are reservations and ticket changes, how to buy luggage, flight status information, airasia promotion information, and even how to buy inflight tables. You can also choose a place through this live chat.
Through this live chat, as a passenger, you can also request a refund when you cancel a plane ticket. You can also get the latest information related to AirAsia airlines here. Everything has become very complete and appropriate to make it easier for you when using this flight service.
However, another thing that you should also pay attention to is how to ask. Since you are not talking to a real person, then you can not ask too long a question. Usually, you just have to enter keywords to get information from what you want to know.
For example, in this case, you want to know information about check-in, then you can just write the check-in keyword on the live chat you are using . Later, you will get a response and you just have to follow the process after that. It’s pretty easy and simple, yes!
If using this live chat service still can’t provide satisfaction, you can still get in touch directly with AirAsia airline staff, even if it takes a long time. The idea is that even if you no longer use the manual Air Asia call center , you will still be able to communicate more easily with the airline.