Things can be requested through the AirAsia online call center
Since August 2020, Air Asia has moved its call center to make it easier for them through online live chat services. Well, if you want to contact the airline, you can no longer use the call center number that was once active, but via live chat.
Air Asia’s live chat service is called AVA with the abbreviation AirAsia Virtual Allstar. Where AVA is a live chat system powered by artificial intelligence (AI) to be able to serve customers accurately and comfortably and is accessible at any time.
AVA is literally a virtual assistant for the airline Air Asia that is indeed responsible for answering all questions automatically and online, even customer complaints. This service itself can be accessed through the official address of the Air Asia website, via Facebook Messenger or the WhatsApp application.
In this service you are not in direct contact with an agent such as via an AirAsia call center, but connected to a computer or you are called a chatbot. The chat content is automatically sent to you. Here are some of the things you can get through this live chat service.
Melerkent ticketreserveringen of vluchtwijzigingen
One of the things you can do using AVA’s live chat service is to book a plane ticket. If you previously ordered in person or by phone, you can only order it today through this complete online service which is then sent via an email address.
Booking tickets is very easy. The first step is to tap on the icon that says “book a flight” to book your flight ticket. Then find this button in the main menu of Air Asia’s official website. After pressing the command button, you will receive several questions.
AVA as a form of virtual assistant to the airline will ask you some questions related to your flight. In the process, you need to answer all the chatbot questions and follow the next steps. This process is almost similar to the ordering process when using a manual AirAsia call center.
After answering several questions, AVA will direct you to the next page with additional installation. This includes adding luggage, choosing airplane seats, and ordering different types of food and drinks. Then enter your name in the field provided and then make a payment.
The online ticket booking process without going through the airasia call center manual has been completed. And now all you have to do is wait for your ticket to be delivered to your email address. During the pre-flight period, you can also check the flight status of the aircraft and make changes to the reservations made.
Verification of air asia promotions using this service
Not only to book airline tickets and make various changes easier, this AGM online service system can also be used to get information regarding various promotions offered by Air Asia. Of course you want to know, right?
In the AirAsia call center system in the form of live chat, simply type the word “promotional rate” or “promo” into the chat room with AVA. Then you will receive a response from the Air Asia chatbot. The response that will be received is not a list of air promotions offered, but rather in the form of suggestions.
As a virtual assistant, ava will provide live chat assistance by providing tips on how to find promotions on the official websiteof this ai r Asia airline. AVA will ask you to click on the section that says “Promo Radar” to learn more about the various promotions offered by Air Asia airlines and other airlines.
One of the promotions that Air Asia offers is to offer benefits to its customers who join Air Asia BIG and pay with Air Asia BIGPay. There are some coins or other benefits that you can enjoy . You just have to try AVA information.
Don’t worry about refunds, as AGM can help
When maintaining air transport, you will of course sometimes encounter various obstacles and obstacles in the ordering process. For example, you can cancel a schedule booked for any reason at any time, or a rescheduled trip, and even process double fare booking without accidents.
You may also encounter errors in the checkout process, for example, if you paid twice on the same ticket. Of course, this will be very detrimental if you do not make a refund or refund that you have given to Air Asia.
However, you are relaxed. Because thanks to AirAsia’s call center system that has been changed online and automatically, you can handle it quickly and easily. You just need to use the live chat service, namely AVA as a virtual assistant for you and change the call center.
The method is as usual, you open a chat room with AVA. From the main menu, you can select the “refund” section and then proceed to the next process, which is “request a refund/funds”. After that, you can choose which type of return you need, for example because of double payment.
After the process, you will need to provide a PNR code that you can find on the flight plan. Then follow the following steps and prepare for a request to attach some important documents. Even without a manual AirAsia call center, all your luggage can still be optimally managed by Air Asia.
Make your complaint known via live chat
With every service provided, there are of course parties who feel that it is not optimal. Therefore, any business certainly always opens up the possibility for customers to submit their complaints as a form of criticism and correction for future improvements. That is why Air Asia also offers the possibility to submit complaints via this live chat service.
Even without going through the AirAsia call center, customers can still flexibly communicate your various complaints and comments with Air Asia airlines. The complaints process is not too complicated. As always , you can chat live with AVA and talk about your complaints.
Filing this complaint is very different. You will receive a special link address to respond to your complaint or complaint. Previously, you had to type “feedback” or “feedback” in the chat room with AVA and then also type “complaints”.
Then follow the next step, and if you have only received a feedback link, the customer can fill it out immediately and tell me what the customer’s complaint is. When you’re done, click Send and wait for the airline to send you a reply email. Isn’t it easy enough to file a complaint online?
As a trusted airline, Air Asia always strives to provide its customers with unlimited service. For this reason, this live chat service is here to make it easier for you to communicate with the airline. Even without an AirAsia call center , you’ll still feel maximum comfort.