LG’s service center service is a facility that is provided to everyone. Of course, this facility is specifically for those of you who use LG products. As it is well known that this brand has many types of products. This is because LG is a technology brand with a very big name.
There are a lot of household electronic products produced and all of them are of high quality. However, even high technology will definitely have a period of damage. There are many factors that can cause damage. It can occur due to age factors or due to user negligence factors resulting in damage.
Because damage to technology can occur at any time, service center services are needed. Official facilities will be safer when used for certain technological improvements. Electronic devices need to be repaired by expert hands. While experts will usually be recruited by official companies, such as LG.
However, many people may still not know the contacts of LG service centers. In fact, understanding complete information about services and facilities will be very helpful. There are many advantages to knowing some of this information. For example, it is to get discount facilities up to a free warranty for some types of products.
Layanan Customer Service Pelanggan LG
You can use the customer service facility before visiting lg service center directly. There are several ways that can be done such as chat facilities, email, and so on. Each facility will provide a solution that suits every problem. So you can solve the problem of damage to LG products.
- Chat Facilities
If you use a chat service, then it can only be done during business hours. For working hours Monday to Friday is from 9 am to 4 pm WIB. While Saturday and Sunday start at 9 am to 3 pm WIB.
- Via Email
Email services may be used less often because they are considered quite troublesome. But you can make this service as an alternative to get the full details of LG service center in the nearest location. Simply submit a complaint or question and wait up to 24 hours before getting the answernyes.
- SMS Services
For services via SMS is basically almost the same as online chat. The working hours of this service are also the same, which is 9 am to 4 pm for an effective day. Weekends are 9 a.m. to 3 p.m. You can simply send a short message to 0811-80-14010.
- Whatsapp Service
This service is the most frequently used because it is easier. It does not charge the cost of credit because it only needs to use a data package. This service is exactly the same as sms service, both in terms of number and operating hours. So you just have to choose what service to use.
LG Product Service Center Service Location
To provide comfort to every customer, LG has prepared many LG service centers spread throughout Indonesia. But how to find its location in the middle of the vastness of the city building? The way is quite easy. There are services provided by entering the area of the territory and the type of damaged products that belong to you.
Then how? The way is quite simple. You only need to visit the page that has been prepared in https://www.lg.com/id/dukungan/cari-penyedia-perbaikan. After that, you will see some dialog boxes. There is a Service Center Location column and a Product Category column. These two columns will only need to be selected as needed.
In the Service Center Location column you can enter the city where you live now. This is so that the recommended location is not too far from the residence. While the Product Category column will have a group of mobile products, TV, audio & video, household electronic devices, to IT products.
For example, you enter Malang City as a search location and then choose all types of mobile devices in the Product Category column. After that click the search button and wait a while. Later, if there is an LG service center in the city, it will be displayed the location and full address clearly.
But keep in mind that service center services can only be done on Mondays to Saturdays. On Sundays and big days, it will be closed. For working hours Monday to Friday is 8.30 to 16.30 WIB. While Saturday from 8.30 to 12.30 WIB.
Fast Response to Home Services
As one of the technology companies with a big name, of course, providing optimal services is a work priority. Moreover, there are many people who believe and use various LG products. Not only mobile devices, but electronic devices are also often in demand because the quality is guaranteed.
However, when these tools are damaged, it will certainly be difficult to repair them yourself. Moreover, plus the distance to the service center place is also quite far. Seeing this problem, the company immediately provided a solution. One solution is to provide services to consumers’ homes to repair various damaged equipment.
LG’s service center service must be fast in solving every consumer’s problems. This service will even waive transportation costs if electronic equipment needs to be brought to the service center. So consumers only need to contact the service center during business hours from 8 am to 5 pm.
Because this service is provided by going to the consumer’s home, of course there is an additional fee in the form of an arrival fee. For its own magnitude differs between satu city and other cities. For repair costs, service, to replace parts will also still be charged according to normal costs without addition.
However, this service is not valid in all regions of Indonesia. Only applies to the Jakarta area and surrounding areas because here there are many LG service centers established. So when the officers come, it doesn’t take much time. It is enough to save consumers time in Jakarta and surrounding areas.
LG Online Repair Service Support
There are interesting services provided in the form of repair support through online requests. But before asking for repairs online, you need to have an account. The method is quite easy, just visit https://www.lg.com/id/dukungan/repair-warranty/request-repair-sign-in. Later there will be an account creation dialog box if you don’t already have one. You just click to request the creation of an account.
But if you don’t want to create an account, you can still use this service by clicking sign in as a Visitor. Later there will be several dialog boxes ranging from steps 1 to 5. Step 1 is the select product dialog box where you need to enter the details of the product you have.
Once filled all correctly, then you can proceed to the next step to the last. The final step is the Repair Review Request. Here you will receive detailed information on when the repairs will be made. This service is quite helpful because the solution can be provided before the product is repaired.
Indeed, providing a widespread service center service will provide assistance to every consumer. Any problem can be solved quite easily in a short period of time. Consumers also certainly get valuable experience from these services. Therefore, LG’s service center service will make consumers very happy.